You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time-period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer a same day dispatch service on all orders made before the following cut-off times:
UK Public Holidays:
Please note we are closed on the following public holidays. Orders received on these days will be processed and shipped on the next working day.
New Year's Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Christmas Day, Boxing Day
UK Mainland Shipping:
All orders received after 2:00pm Friday or on Saturday or Sunday will be dispatched the following Monday for delivery on Tuesday.
UK Mainland orders below £30 (inc VAT) are subject to a £3.99 handling and packaging fee.
Additional Delivery Areas:
Extra handling charges apply, delivery service will not be next day.
The following postcodes will receive delivery within 2-5 working days: AB30, AB33, AB34, AB35, AB36, AB37, AB38, AB42, AB43, AB44, AB45, AB53, AB54, AB55, AB56,BT, DD8, DD9, HS1,IM, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV52, IV53, IV54, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50, RD1, HS2, HS3, HS4, HS5, IV46, IV47, IV48, IV49, IV51, IV55, IV56, KW16, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, RD2, RD3, RD4, HS6, HS7, HS8, HS9, KA27, KA28, KW17, PH42, PH43, PH44, ZE1, ZE2, ZE3
Deliveries outside the UK mainland are all subject to delivery charges - these charges are clearly specified at the checkout.
As soon as your order is dispatched, we will notify you by e-mail. If it is not possible to dispatch your order within the allotted time-period or if for any reason it is not possible to fulfil your order, we will inform you by email or telephone.
We endeavour to dispatch your goods as above and if any extreme circumstance prevents us from doing this, we will let you know. In some cases, there may be circumstances out with our control which prevent your next day delivery taking place (traffic problems, bad weather etc) and in this case we will update you. Whereas we take every care to ensure that your product is delivered within the time stated we take no responsibility and will incur no liability for any late delivery, or any 3rd party costs.
All deliveries will be made by road transport carrier or by air transport to some countries and will require a signature on delivery. Customers should make every effort to be available to receive the delivery as no parcels will be left without a signature. In the event of the customer not being home when delivery is attempted, a card will be left detailing the drivers actions e.g., taken to a convenient local collection point, left with a neighbour, details of how to arrange a re-delivery or to collect from the local parcel company depot. We will only leave your delivery with a neighbour if you specify this in the order delivery note.
Local orders can be collected during office hours at our warehouse in Romsey. Photographic proof of ID is required at the time of collection, and you must let us know as quickly as possible during office hours of your intent to collect.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible, please ensure you sign for the goods un-examined to allow us to take any claims up with our delivery partners if necessary.
Prices for delivery are subject to change without prior notice by Space-Plug.
Space-Plug reserve the right to contact the customer prior to dispatch of goods to inform of a change in the cost of delivery.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We can on request ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for a quote.